Credit Card Processing FAQs
How will I know when to expect a call?
After you request your free consultation, our team will send you an email that lets you know when they’ll call. Since our credit card specialists are busy making calls to clients all day, this usually doesn’t include a definitive time—just a basic window for when to expect the call.
How long will my phone consultation last?
The time each initial phone consultation takes can vary, but between 15 and 30 minutes is typical.
What will I be asked about during the phone consultation?
During your initial phone consultation, you’ll be asked to provide basic information about your business (such as your business type, your business name and phone number, and your website URL if applicable), and you’ll need to provide information about your current or estimated sales. To properly set your rates, our team will need to know about your likely monthly sales, your average ticket, and other basic details about how you’ll do business (whether in-person or online, for instance, and whether you’re running a seasonal business or not).
If you have trouble answering some of these questions, don’t worry. You’ll be talking to a seasoned specialist, after all, who is more than capable of providing the guidance you need.
Can I get a free consultation if you aren’t my Florida registered agent?
No. Our credit card processing consultation service is designed to benefit our Florida clients. We would have to charge for the service otherwise, and we don’t want to do that. In fact, we aren’t even interested in being part of the card payment industry except as a tool for helping our clients save money.
So, to request your free consultation, you need to first sign up for our $35 a year Florida registered agent service. Note that our registered agent service is included when you hire us to form your Florida LLC or Florida corporation—so anyone who signs up for either one of our incorporation services can request a free credit card processing consultation.
What types of credit card processing fees will I pay?
There are three main types of fees that play a role in credit card processing:
- Interchange fees set by the credit card networks (Visa, etc.), but which are paid to your customers’ card issuing banks.
- Card network assessments paid to the card networks themselves.
- Fees paid to your payment processor, including any rate markups and costs associated with specific services the payment processor provides.
Of these fees, only those added on by the payment processor are negotiable, which is why finding the right processor (and the right person to set your rates and sign you up) is so important.
Of course, you’ll also pay costs associated with any equipment or software you use to process payments (such as a hosted payment gateway for online transactions). Our card payment specialist will help you navigate the full range of fees you can expect depending on the types of services you need.
Will you be my payment processor?
No. Your payment processor is the company that will actually process your transactions and provide any related card payment services.
Our role is different. We can sign clients up with a payment processor, negotiate their rates to keep their costs low, and provide ongoing customer support for the long haul.
Can’t I just deal directly with a payment processor?
You can. Just about every payment processor maintains its own in-house sales force (apart from people and companies like us that bring people to them), so you can certainly contact a payment processor directly and sign up that way.
Just keep in mind that your overall costs still depend on the person who signs you up, whether that sales agent works for the processor or works with the processor (as we do). If that person’s goal is to make more, they’ll charge you more. If they’re goal is to make less and save you money, they’ll charge you less.
What other services do you provide?
We’re primarily a Florida registered agent and business formation service, which means we can serve as your Florida registered agent, help you form a Florida LLC, and help you form a Florida corporation (not to mention registering out-of-state companies to do business in Florida!).
Plus, we can help you form a Florida Double LLC—a unique offering for entrepreneurs who value business privacy—and we offer an array of Florida mail forwarding services as well.